
You can access this report from
here. Below are some key findings addressed by the report:
- Customer-facing business processes are the main targets for innovation.
- Generating good innovation ideas is hard; getting them to adoption is even harder.
- Survey respondents say that a culture of innovation is critical, yet they disagree over what exactly it means.
- Technology investments are being directed towards tools that will increase information sharing and boost productivity.
- Inability to prove return on investment (ROI) continues to prevent wider deployment of innovation tools.
- Companies are looking to increase their level of collaboration with research bodies and universities, while scaling back their consulting expenditure.
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